24 x 7 Monitoring of Critical Devices

WaveTwo’s remote monitoring service gives you peace of mind that your critical network devices and services stay up and running. For example, devices such as your servers, routers, firewall and network services are monitored, as are email and websites.

Our operations center can monitor your network devices 24 x 7 and if there is an alert, we will quickly determine if the issue:

• Is merely a warning or false positive
• Warrants remote support from our client support center
• Warrants an on-site visit by your assigned consultant.

Remote Monitoring allows WaveTwo to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately.

The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you. To permit this, we first create with you business impact rules - in advance - for each device or service being monitored. In this way, we know what service you prefer in advance. Please call us to discuss.