• Initial Assessment
• services
  • Remote Monitoring
  • Proactive Server and Desktop Management
  • Remote Support
  • Server and Desktop Backup
  • On-Site Support
  • Project
  • Hardware Procurement
• Client Relationship

Client Relationship

Overview

WaveTwo delivers services using a team approach; project manager, account executive, support engineers and director all working with you to deliver the best IT services and customer care the industry has to offer.

Your client services team includes:

• An account executive responsible for the overall management of the relationship
• A team of support engineers who take responsibility for the day-to-day servicing
• A project manager who is responsible for client communications, scheduling and general requests
• Support Director to oversee team and handle virtual CIO, high level strategic planning, and specialize projects

Why do we dedicate this many resources to the care of each client?

The answer is simple: We want to be the best IT support partner for you. We have assembled a staff of highly trained engineers and professionals to ensure our clients get the highest quality of service. Our experiences as CIOs for Fortune 100 companies taught us that a staff of this size is needed to deliver the quality of service you will come to expect.