Managed IT Services
Intelligent about your ITCommon Business Challenges in need for Managed Services
- IT Department Spread too Thin
- Paying Too Much
- Erratic Service Quality
- The Right Solution
- Support for Macs, iPhones or Blackberries
- Questionable IT Networks and Infrastructure
- Increasing productivity
- Compliance
If your company's IT budget has been slashed recently, then you are all too aware that with reduced technical staff you have tough challenges ahead. For example, instead of focusing on strategic IT projects important to the business, much of your (staff's) time is now devoted to "fighting fires".
If you have already taken the step of partnering with an IT resource, how are they performing compared to your expectations? Are you being nickeled and dimed for any little thing that comes up? Perhaps you have invested quite a bit into hardware and software that isn't being used or not used to its maximum potential, leaving money on the table. On the other hand, if you know that your infrastructure needs to be updated but is cost prohibitive, you need to be informed about lower cost alternatives.
If your company has grown or your IT department is too small to meet your needs, a common symptom is the frequency of common, yet simple issues that most users encounter in daily use. If this is an area of a backlog for your company, then a Help Desk to field these types of issues is the answer. For many small companies with 20-49 employees, fewer than 30% of companies have full time IT professionals on staff. For those that do, when that person goes on vacation, who is there to back him or her up?
Backup is another common area for concern for companies. Do you have a backup solution that you know you can count on? Do you have a disaster recovery plan in place? Even if you can confidently answer these questions, have you ever tested that plan and will it work in the event of a catastrophic disaster?
If someone asked you how your remote employees access your business systems, are you confident that your systems are secured appropriately and perform as needed? If the answer is "no" or "sometimes" then an infrastructure assessment will reveal the strong and weak points in your current environment. Another common problem is keeping your network and attached computers safe from outside threats from malware, viruses and spam. If you need high level advice to help you make important strategic decisions, we have the expertise to make a difference.
Providing personnel access to business systems "wherever they are" without the VPN hassles and maintenance increases productivity. Some of our solutions to this include Software-as-a-service, i.e. Cloud computing, portals and virtualization. These solutions optimize the infrastructure to avoid common issues that plague remote users and slow them down.
Regulated businesses need additional IT considerations due to complex situations created by e-discovery and industry specific laws. If you have had recent regulatory changes that affect IT or believe your current systems are not in compliance, we can help you figure out how to get compliant.