• Initial Assessment
• services
  • Remote Monitoring
  • Proactive Server and Desktop Management
  • Remote Support
  • Server and Desktop Backup
  • On-Site Support
  • Project
  • Hardware Procurement
• Client Relationship

Proactive Server and Desktop Management

Overview

WaveTwo offers Proactive Server and Desktop Management as part of our service offering. Through a secure connection we are able to proactively update and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. Proactive Management, our way of going an above and beyond for our clients.

Highlights

• Proactive Approach
• Patch Management
• Critical Alerts
• Problem Analysis
• Anti-Virus Management
• Remote Remediation Service
• Removal of Temp and Junk Files

Executive Summary

Providing the operational ability to monitor and manage mission-critical Servers and desktops for businesses of any size poses challenges to executives. Furthermore, many solutions available to these executives fall in line with an out-of-date reactive approach thus rendering the resources of useless until repaired. WaveTwo has made great strides to change the industry standard of reactive measures with proactive and preventive maintenance. Our team has several qualified technicians on staff monitoring, maintaining, and preventing problem situations. Our mix of proactive measures and support provides the ideal solution for your IT needs.

The Right Solution

• Security/Preventive Maintenance Services: WaveTwo services include the White and Blacklisting of critical Microsoft (OS & applications) security patches and many more preventative maintenance services.
• Anti-Virus & Anti-Spyware Management: Our team conducts checks to ensure Anti-virus signatures are updated on the Servers and Desktops at a regular interval. Our team will support any and all Anti-virus programs current in the marketplace.
• Categorizing Critical and Non-Critical Alerts: Over the years, WaveTwo has developed processes to segregate the alerts sent from the Server into Critical and Non-Critical. Our skilled staff categorizes each alert and takes the necessary steps to resolve the issues.
• Personal Phone Alert and Problem Analysis: Upon discovering a Critical alert, WaveTwo makes a phone call alerting your team about the occurrence of the Critical event. Subsequently our expert team will have started the process of analyzing the cause of the problem and document the steps for resolution.
• Remote Remediation Service: WaveTwo's team will provide remote remediation services as required on best effort basis to resolve the problem. In the event the problem cannot be resolved remotely, we can send a technician to your site to attend to the problem. Removal of Temp and Junk Files: Our team will routinely remove these unwanted files to improve your systems operating environment.