Managed IT Services
Intelligent about your ITServices Goals & Model
The successful provision of operational IT services requires a systematic approach to service management.
WaveTwo's goal for clients is to provide IT services to:
- Meet business requirements
- Fulfill technology needs
- Measure and compare with target service levels
- Minimize disruption of services
- Exponentially multiply the force of current IT resources
- Clearly identify and justify costs
- Transparent to end-users
WaveTwo: IT Support Services that Improve Uptime
Professional IT Support Services to Keep Your Systems Available and Reliable
WaveTwo solves your IT management and support needs. Regular expert maintenance will keep your PCs, servers, and networks up and running, so you minimize downtime and maximize productivity. Problems are responded to promptly by our help desk and can usually be resolved using remote remediation. If necessary we can dispatch our team to your site to correct the issue. With WaveTwo your systems are protected, secure and available when you need them most, so your employees stay productive.
WaveTwo can be utilized in several different manners. Leverage our team and services as a force multiplier to free up resources. Outsource certain responsibilities, divisions, or the entire IT department. Take advantage of our experience and depth for project work, on-site services, and site assessments. At WaveTwo our goal is to work with our clients in the capacity that they need us.
WaveTwo solutions are customized for each client to meet your short and long term business and IT goals. Take a look at our product offerings below that explain each aspect of our service.
Manages IT Services Overview
- Remote Monitoring
- Proactive Server and Desktop Management
- Remote Support
- Server and Desktop Backup
- On-Site Support
- Project
- Hardware Procurement
Overview
WaveTwo monitors, troubleshoots and escalates alerts on any issues that may arise from your network. Through our remote monitoring services every aspect and device connected to your network is monitored and issues can be spotted and fixed remotely before you're even aware of it. You can rest easy knowing you have highly trained engineers monitoring your networks vital signs at all times of the day so that your systems stay up and you can concentrate on your business.
Overview
WaveTwo offers Proactive Server and Desktop Management as part of our service offering. Through a secure connection we are able to proactively update and manage all of our clients' computers and servers. This allows us to monitor and fix problems before they arise. If a problem does occur our team can spot issues and fix them before they become a larger problem. Proactive Management, our way of going an above and beyond for our clients.
Overview
When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with WaveTwo's Help Desk we can fix most problems remotely, even while you're on the phone with us. As part of our service when you have an issue simply call us and we can remotely login and fix the issue you have, without the time, expense and hassle of having to wait for a support person to arrive. Prompt and reliable service is one of the many benefits of working with WaveTwo.
Overview
Implementing an effective backup solution is critical for today's businesses. WaveTwo offers a comprehensive disk-to-disk encrypted online backup solution that supports a broad platform of operating systems. Our solution ends reliance on tape for backup and eliminates time-consuming manual process, errors, and vulnerability.
Overview
Our team can perform routine on-site service and stand ready to go on-site if needed. Our experience engineers will work diligently to resolve your issues and complete tasks so your organization can continue to run seamlessly.
Overview
Our experienced team will work with you to develop, change, implement, or research the technology you need to run your business. Our managers can oversee, support, and/or implement your project solution. We can work remotely or on-site to complete the project. Our highly trained engineers are here to work with you to get your project done quickly, effectively, and right the first time.
Overview
With WaveTwo, you get IT procurement assistance. We are experts at helping you select the right product for your needs. We will assist you in getting quotes for hardware, software, networking gear and any other technology products, at a competitive price with the best customer service team in the industry. This service helps you with one-stop shopping, pre-sales support from vendors (if necessary), purchasing of the product, delivery tracking to your location and a seamless escalation path if there are issues. WaveTwo has strategic partnerships with several hardware manufactures and leverage these partnerships to reduce hardware prices and pass the savings on to our clients.