• Initial Assessment
• services
  • Remote Monitoring
  • Proactive Server and Desktop Management
  • Remote Support
  • Server and Desktop Backup
  • On-Site Support
  • Project
  • Hardware Procurement
• Client Relationship

Remote Support

Overview

When issues and problems arise you can lose valuable time and money waiting for computers, servers and other hardware to be fixed. But with WaveTwo's Help Desk we can fix most problems remotely, even while you're on the phone with us. As part of our service when you have an issue simply call us and we can remotely login and fix the issue you have, without the time, expense and hassle of having to wait for a support person to arrive. Prompt and reliable service is one of the many benefits of working with WaveTwo.

Highlights

• Tier 1 and 2 Support
• Via Email
• Via Phone
• Via Portal
• Prompt Response

Executive Summary

Gain access to a team of highly trained technicians with one call, email, or log onto our portal. Our team stands ready to resolve all of your Tier 1 and 2 issues using advanced remote techniques. Our prompt responders will remotely diagnose, and recommend the correct resolution to get your end-user up and running again.

A Complete Solution

Tier 1

• Desktop Operating System Issues
• Basic Software Application Support (Microsoft Office)
• Password Resets
• Username Issues
• Patch Management

Tier 2

• Server Operating System Issues
• Patch Management
• Critical Alerts
• Domain Controllers, Active Directory
• Basic Software Application Repair (Microsoft Office)
• Advanced Microsoft Application Support (CRM, SharePoint)
• Basic Proprietary Software Support
• Diagnostic Testing